Orchid Med Spa
100% of calls answered; +38% bookings from the same call volume
Half their booking calls went to voicemail — and voicemail never books.
Challenge
Orchid's front desk juggled walk-ins, checkouts, and a ringing phone. Calls peaked exactly when staff were busiest, so 47% rolled to voicemail. With an average treatment package worth $680, every missed call was real money walking away — nights and weekends were a black hole.
Solution
We deployed our AI Phone Agent: a warm, human-sounding receptionist that answers every call on the first ring, checks live availability, books straight into their calendar, takes deposits over the phone, and texts a confirmation. It handles three languages and hands off to a human the moment a caller asks.
Outcome
100% of calls answered; +38% bookings from the same call volume. The results speak for themselves — every metric moved in the right direction, and the client saw ROI within the first month of launch.
“It sounds so natural that clients tell us our new receptionist is lovely. It books deposits at midnight. We stopped losing money to voicemail overnight.”