Zendesk is a customer service software company known for its cloud-based help desk platform. It provides tools for customer support, ticketing, and communication across multiple channels.
- Founded in 2007 in Copenhagen, Denmark, now headquartered in San Francisco.
- Offers a SaaS customer service platform with ticketing, live chat, and knowledge base features.
- Known for its user-friendly interface and scalability for businesses of all sizes.
- Acquired by a group of private equity firms in 2022 for about $10.2 billion.
- Competes with companies like Salesforce Service Cloud and Freshdesk.
Zendesk is a customer service software company best known for its cloud-based help desk and ticketing platform. Founded in Denmark in 2007 and later headquartered in San Francisco, it grew into one of the leading SaaS providers for customer support, sales, and engagement tools.
- Founded in 2007 in Copenhagen, Denmark by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl
- Headquartered in San Francisco, California
- Flagship product is a ticketing/help desk system used by support teams, with omnichannel features (email, chat, phone, social, messaging)
- Was publicly traded on NYSE under ticker ZEN until being taken private in 2022 by an investor group led by Hellman & Friedman and Permira
- Product suite includes Zendesk Support, Chat, Talk, Guide (knowledge base), and Sell (CRM), plus AI/automation features
